Recent Posts

Benefits of Mitigation

6/2/2017 (Permalink)

SERVPRO of Park Cities Professionals can save you from higher property damage costs!

1-4-8 Service Response Guidelines

SERVPRO’s 1-4-8 Service Response Guidelines help ensure timely communication and response. Quick and accurate response can minimize loss expenses from secondary damages.

  • 1. Within one hour from notice of loss, SERVPRO of Park Cities Professionals will contact you to arrange for service.
  • 4. Within four hours of loss notification, SERVPRO of Park Cities Professional will be on-site to start mitigation services (if necessary).
  • 8. Within 8 business hours, a verbal briefing of the scope of work will be communicated to the property manager or point of contact by a SERVPRO of Park Cities Professional.

Restore Versus Replace - SERVPRO of Park Cities Professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible.

Pretesting - Through pretesting, SERVPRO of Park Cities Professionals can determine the extent of the damage, treating only the affected area to reduce job costs, restoration expenses and business disruption.

Inventory Analysis - The Inventory Analysis helps clients and tenants keep records of items and belongings, making the claims process easier should a disaster occur.

Contents Claim Inventory Service - CCIS provides itemized room-by-room loss inventory, allowing clients, tenants, insurance agents and adjusters to document claim items and capture inventory items immediately.

Electronic File Documentation Complete with Loss Reports - Online access is available to all files, information and proof of results, allowing the information to be easily transferrable to various parties involved.

24/7 Call Center - Prompt work order handling and dispatch don’t have to wait for daylight. Utilizing SERVPRO’s 24/7 Call Center, emergency services can begin as soon as possible, helping minimize additional loss, downtime and expense.

Large Loss Capabilities – Catastrophic Loss Response Team - With hundreds of trained crews manned with thousands of pieces of commercial equipment and service vehicles, SERVPRO’s Large Loss Response Teams can initiate response to any sized loss in any part of the country within hours.

Professional Reassurance and Consistency - As leaders in cleanup and restoration, SERVPRO of Park Cities Professionals strive to maintain a professional appearance in uniform, equipment, vehicles and cleaning methods to help convey “Green
means clean!”

National Accounts Guidelines (for National Accounts Insurance Clients) - To assure to our clients they will receive consistent, professional service and performance across the country, the National Accounts Guidelines require completed job files, detailed communication and much more from SERVPRO of Park Cities Professionals.

More than 1,700 Franchises located in North America - SERVPRO of Park Cities Professionals are nearby, ready to respond quickly. The faster restoration begins, the quicker our customers can return to business.

Mold Mitigation Services

6/2/2017 (Permalink)

SERVPRO of Park Cities Professionals can help provide a solution to your property’s mold damage needs.

Buildings with excessive moisture can be breeding grounds for mold growth. If your facility has experienced an ongoing moisture problem due to water intrusion, long-standing leaks, roof damage or from poor humidity control, it is important to be alert to the following factors:

  • The presence of visible mold.
  • Strong musty odors which may indicate mold is present.
  • Any evidence of past moisture problem that might indicate previous mold growth.
  • Excessive humidity.

Should mold be found within the facility, mold removal and remediation can help eliminate a potentially dangerous situation. SERVPRO of Park Cities Professionals will arrive on-site alert for any visible signs of mold. Following industry standards for mold remediation, they will work to remove visible mold and reduce the potential for future mold growth.

Are your Ducts in Order?

6/1/2017 (Permalink)

Did you know, your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the ductwork in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

A routine part of SERVPRO of Park Cities Professional’s service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO of Park Cities Professionals will inspect your HVAC system and ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO of Park Cities Professionals can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning, and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO Duct Cleaning System is proven and cost efficient. Unlike the majority of duct cleaning services, SERVPRO of Park Cities Professionals uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air if filtered through a HEPA filtration system, removing 99.97% of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an option process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or schedule an appointment, contact us, SERVPRO of Park Cities, at 214-522-3000.

Mold, Biohazard, Crime Scene, and Vandalism Cleanup

6/1/2017 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Park Cities Professionals also offer fast, reliable mold, biohazard, and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to property handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO of Park Cities Professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations.

Equipped with the necessary safely equipment and cleaning products, SERVPRO of Park Cities Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO of Park Cities can help with the following issues:

  • Bloodborne Pathogens
    • Removal and disposal of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime or death. Technicians thoroughly clean, disinfect, and deodorize the structure.
  • Methamphetamine Labs
    • Many of the chemicals used in the production of illegal drugs, such a methamphetamine, are volatile and can leave harmful residue throughout a structure. SERVPRO of Park Cities Professionals follow federal and state guidelines to properly clean all surfaces.
  • Crime Scene Residues
    • From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residue, our technicians can clean and restore your property and contents.
  • Arson and Vandalism
    • We are recognized as leaders at helping property owners recover quickly from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

State and local regulations vary. Contact us, SERVPRO of Park Cities, at 214-522-3000, today for 24-hour emergency services.

Understanding the Behavior of Smoke

5/31/2017 (Permalink)

The damage to your property following a fire can often be complicated due to the unique behavior of smoke. There are two different types of smoke – wet and dry. As a result, there are different types of soot residue after a fire, SERVPRO of Park Cities Professionals are thoroughly trained in fire cleanup and restoration and know the different types of smoke and their behavior patterns. Knowing this information is vital to proper restoration. Before restoration begins, SERVPRO of Park Cities Professionals will survey the loss to determine the extent of impact from fire, smoke, heat, and moisture on the building materials and contents. The soot will then be tested to determine which type of smoke damage occurred. Pretesting determines the proper cleaning method and allows SERVPRO of Park Cities to focus on saving your precious items.

SERVPRO of Park Cities Professionals know smoke can penetrate various cavities within the structure, causing hidden damage and odor. Their knowledge of building systems helps them investigate how far smoke damage may have spread. The following are additional facts you may not know about smoke.

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The types of smoke may greatly affect the restoration process.

Different Types of Smoke

Wet Smoke (Plastic and Rubber)

Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke (Paper and Wood)

Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue (Produced by evaporation of materials rather than from a fire)

Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot (Furnace Puff Backs)

While “puff backs” can create havoc for homeowners, SERVPRO of Park Cities Professionals can, in most cases, restore the contents and structure quickly.

Other Types (Tear gas, fingerprint powder and fire extinguisher residue)

Special loss situations require special care.

SERVPRO of Park Cities Professionals are trained to handle even the toughest losses. If your home or business suffers fire or smoke damage, contact us, at 214-522-3000, to help make it “Like it never even happened.”

Celebrate Safely with a Recipe for Safety

5/31/2017 (Permalink)

Each holiday season, families gather to celebrate by preparing delicious feasts, but if you don’t practice safe cooking habits, your holiday could become hazardous very quickly. According to the National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries. The leading cause of fires in the kitchen is unattended cooking. It’s important to be alert to prevent cooking fires.

  • Be alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.
  • Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
  • If you are simmering, baking or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.
  • Keep anything that can catch fire – oven mitts, wooden utensils, food packaging, towels or curtains – away from the stovetop.

If you have a cooking fire, consider the following safety protocols to help keep you and your family safe.

  • Just get out! When you leave, close the door behind you to help contain the fire.
  • Call 911 or the local emergency number after you leave.
  • For an oven fire turn off the heat and keep the door closed.
  • If you try to fight the fire, be sure others are getting out and you have a clear way out.
  • Keep a lid nearby when you are cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave a pan covered until it is completely cooled.

SERVPRO of Park Cities Professionals wish you a safe a happy holiday season.

Shocking Facts about Lightning

5/31/2017 (Permalink)

Lightning is one of the leading causes of weather-related fatalities. Though the odds of being struck by lightning in a given year are only 1 in 500,000, some factors can put you at greater risk for being struck. Here are a few lightning safety tips.

Be aware. Check the forecast before participating in outdoor activities. If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.

Go indoors. Remember the phrase, “When thunder roars, go indoors.” Find a safe, enclosed shelter when you hear thunder. Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up.

Avoid windows, doors, porches, and concrete. Do not lie on concrete floors and avoid leaning on concrete walls. Lightning can travel through metal wires or bars in concrete walls or flooring.

Avoid water. Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building’s plumbing.

Avoid electronic equipment. Do not use computers, laptops, game systems, washers, dryers, stoves, or anything connected to an electrical outlet. Lightning can travel through electrical systems, radio and television reception systems, and any metal wires or bars in concrete walls or flooring. Equips homes and offices with whole-house surge protectors to protect appliances.

Be Storm Smart, Be Storm Ready

5/31/2017 (Permalink)

Severe weather can happen anytime, anywhere. Each year, Americans cope with an average of the following intense storms:

  • 10,000 severe thunderstorms
  • 5,000 floods or flash floods
  • 1,000 tornadoes
  • 2 landfalling deadly hurricanes

Approximately 98% of all presidentially declared disasters are weather-related, leading around 500 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Build an Emergency Supply Kit

  • Water (1 gallon per person per day)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities
  • Hygiene items
  • Important documents; copies of insurance policies, identification and bank account information
  • Cash
  • Fire extinguisher
  • Matches in a waterproof container

Contact SERVPRO of Park Cities for more readiness tips and tools, including SERVPRO’s Emergency READY Profile (ERP). Having an ERP in place for your facility can help minimize business interruption in the event of a disaster.

Tools to keep you Safe

5/31/2017 (Permalink)

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to potentially dangerous weather situations, like an approaching tornado. It allows you to be warned ahead of storms, providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

Weather radios have made many advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for the weather alerts you choose.

When shopping for a weather radio, look for the following key features.

  • Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear).
  • Specific Area Message Encoding (SAME) alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your county).
  • Ease of programming.

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit the NOAA Weather Radio website at www.nws.noaa.gov/nwr.

Understanding WEAs

5/31/2017 (Permalink)

Wireless Emergency Alerts (WEA) are emergency messages sent by authorized government alerting authorities through your mobile carrier. Government partners include local and state public safety agencies, FEMA, the FCC, the Department of Homeland Security, and the National Weather Service. Alerts received at the right time can help keep you safe during an emergency. With WEA, alerts can be sent to your mobile device when you may be in harm’s way, without need to download an app or subscribe to a service. WEA may share:

  • Extreme weather warnings.
  • Local emergencies requiring evacuation or immediate action.
  • AMBER Alerts.
  • Presidential Alerts during a national emergency.

A WEA will look like a text message. The WEA message will typically show the type and time of the alert, any action you should take, and the agency issuing the alert. The message will be no more than 90 characters.

Visit www.ctia.org/wea to learn more about Wireless Emergency Alerts, including how to determine if your mobile device is WEA-capable.