Recent Posts

Don't Let Your Heater Put You in Hot Water

1/31/2022 (Permalink)

water on the floor near a hot water heater Check your hot water heater for leaks to avoid water damage.

February is a great month to check for leaks since we aren’t watering our yards as much. A typical family of 4 will not exceed 12K gallons in a winter month. If you find that you are using more – do a double check by watching your water meter before and after a 2 hour period when no water is being used. If your meter changes - it might be a good idea to look for leaks throughout the house.

The EPA reports that an average household’s leaks account for thousands of wasted water every year. 

A common source of leaks in a home is the hot water heater – which doesn’t mean you will need to replace it, but you will want to fix it as soon as possible. To confirm this is the source of your leak, place paper towels underneath it and check it in a day or two to see if they are wet. If so – you’ve found your culprit. Now you just have to determine what part of the heater is leaking.

One very common source of hot water heater leaks is a loose drain valve and can usually be fixed by simply replacing the washer inside. The intake and outtake connections can also loosen and leak. This is remedied by tightening with a pipe wrench. It’s always a good idea to check the temperature and pressure of your tank as well.

Hot water heaters typically last 8-12 years but there are many that fail before that 12-year mark. Knowing how old yours is – and regularly checking it for leaks will prevent possible water damage in your home. If you do encounter damage, SERVPRO of Park Cities is available 24/7 to make it "Like it never even happened."

Happy Customers Make Us Happy

1/31/2022 (Permalink)

person holding a sticky note Our ultimate goal is customer satisfaction.

There is nothing better than knowing you've made a difference for someone - especially when you're able to help a family after damage to their home. Below are a couple of customer reviews from Google.

N. Pereida shared....

This Company has hard workers committed to meeting the needs of its customers during the most difficult time. A winter storm for us did in our kitchen and flooring. They were responsive to our needs and helped us address remodeling needs while we were working on the damaged kitchen and flooring. Lets just say that the flooring and staircase update was and is amazing. Very pleased. Juan Zelaya championed this project to a very successful and beautiful outcome.  

R. Burton shared...

I had the opportunity to work with SERVPRO Park Cities last week after having 2 pipes burst during the winter storm, causing flooding most of downstairs. Joey and his crew were the first to come out and assess everything, and they were great! A couple of days later, James came out with his crew and they were just as great! These guys are very knowledgeable in their business. They showed me damages, meter readings, etc and explained why they were positioning fans and dehumidifiers here and there. SERVPRO was a USAA referral and I was extremely satisfied with the work performed at my home. The level of professionalism displayed was above excellent! My home is dry and ready to rebuild thanks to the Park Cities SERVPRO team!

We don't always get it right - but we always do our best. Call us at 214-522-3000 if you are facing water, fire or storm damage. 

Ted's Story

1/3/2022 (Permalink)

A ceiling leak. Water damage happens fast and regular maintenance checks help prevent leaks.

Ted is a conscientious homeowner; and while he is not old, his home is. One day he noticed water near the foundation of his home - which he deduced was from the condensate drain pipe of the HVAC. After doing some research, Ted learned that constant water dripping near the foundation could produce mold and mildew in the crawl space, creating an unhealthy environment. 

So, he decided to extend the drain pipe away from the home’s foundation so that the slope of the yard would keep the water from doing any further damage. He dug a trench deep enough to keep the water in the pipe from freezing in winter making sure to keep the pipe sloped so that the water would flow freely. When the job was finished, Ted admired the steady stream of water flowing from the pipe.

The pipe extension project proved successful, and eliminated any puddles near the home's foundation.

But - Ted got busy and didn't stay on top of his DIY monthly maintenance checks - and somewhere in the process the drain pipe got clogged with dirt and sticks. 

Ted didn't notice the pipe was clogged - but he did notice the water stains on the ceiling - which prompted him to call in the professionals for help. That small clog caused big damage. 

SERVPRO of Park Cities helped Ted dry out the affected rooms and replaced the piece of ceiling that was wet as well. The experienced, highly-trained professionals deploy the latest extraction, removal, and drying technologies. Locally owned and operated, SERVPRO of Park Cities is a trusted leader in the water damage restoration industry.

For more information about water damage restoration, visit the SERVPRO of Park Cities website at To speak with a SERVPRO representative, call (214) 522-3000.

Fire Stinks!

12/21/2021 (Permalink)

woman looking at smoke coming from oven Putting the fire out is the first step - then you have to remove the odor of smoke!

Recovering from fire damage has many layers and steps, so our fire mitigation team follows the protocols from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). Many people don’t know that there can be water and chemical residue from the firefighting and no matter how untouched your dwelling looks surface cleaning and damage restoration, the unmistakable odor of smoke and other combusted building materials can linger.

HVAC systems can spread and retain odor-bearing particles. If vents are open during the fire or fire residue cleaning efforts, the odors drift far from the origin site. Our goal is to eliminate the source of the odor (no matter how small the particles) rather than covering them up. Thermal foggers recreate the conditions of the fire to disperse heated chemicals that attach to the granular bits and neutralize the smell. We also use hydroxyl generators or ozone machines as another way to attack the odor problem at a molecular level. Enzymatic products can help with organic soiling and smells.

Rely on the team at SERVPRO of Park Cities to eliminate all evidence of fire damage – including (and especially) the smoky odors. We will do everything we can so that it looks and feels “Like it never even happened.”

Honoring First Responders

11/16/2021 (Permalink)

First Responder logo SERVPRO is dedicated to honoring First Responders

One of the reasons we love being part of SERVPRO is our association with the First Responder Bowl. We know the importance of a quick response - so it's only fitting that our organization highlights local heroes who are first on site to help people in disastrous situations.  

First Responders are humble selfless servants that place everyone's needs before their own. These are individuals that sacrifice their life, health, and time with their families to serve the people in their communities. They often are coming out of an emergency situation just as SERVPRO is going in. 

Every year, SERVPRO does the "Honor a Responder" program where franchises can submit local heroes in hopes that they will be chosen the First Responder of the Year. Winners are honored at the annual First Responder Bowl in December. It's a great way to show our roots are local and our coverage is global. 

The game is a couple of months away, but our respect for all First Responders is year-round.

Lookout for Leaks

11/8/2021 (Permalink)

A drop of water Knowing your typical water usage each month will help you detect leaks before they become an issue.

While we don't get super cold winters here in Dallas, we should be using less water than summer months. With this in mind - check your water bill to make sure you don't see any unusual spikes According to the EPA, a typical family of 4 doesn’t use more than 12K gallons in a winter month. If your bill shows higher use – it’s probably a good idea to look for leaks.

Another way to know if you have a water leak is to watch your water meter before and after a 2 hour time period when you know you didn’t use any water. If it indicates that you did – then something is leaking somewhere.

These are the most common causes of water leaks in a residential home: 

  • Dishwashers
  • Washing Machines
  • Hot Water Heaters
  • Ice Machines
  • Outdoor Faucets
  • Indoor Shower Heads and Faucets

If you do find a leak, it can often be fixed by tightening a valve, cleaning a drain or replacing a washer depending on the item that is leaking. There are many tutorials that you can watch to guide you through a simple fix like one of these. If you complete the DIY leak repairs but still find water – then call SERVPRO of Park Cities to come inspect the damage. Often our technicians can diagnose where the leak originated while working on site.

If you have any concerns about potential water leaks and subsequent damage, call us at 214-522-3000. We're always here to help.

Avoid Turkey Troubles

11/2/2021 (Permalink)

Turkey Being Lowered into a Deep Fryer Practice safe handling when deep frying your Thanksgiving turkey.

Who doesn't love a deep friend turkey? You might think this is an easy DIY - but failed fryers are one of the most common sources of fire damage throughout the fall. 

Here are some tips to keep your turkey trouble-free.

  • Don't Use Too Much Oil - Even a small amount of oil can catch flame if it comes into contact with a burner. If the pot is too full, oil can spill when you insert the turkey. The U.S. Fire Administration suggests that you first place the turkey in a pot with water so you will know the correct amount of oil.
  • Don’t Leave a Fryer Unattended – deep fryers may not have thermostat controls and can overheat to the point of combustion. It’s crucial to stay close and to check the temperature of the oil often. Deep Fat Fryers are also easy to tip over – so make sure the area is secure and monitored.
  • Never Use a Fryer Inside – these should always be used outdoors on a solid surface (not a deck or under a patio cover.)
  • No Frozen Turkeys in the Fryer - Make sure you thaw your turkey completely prior to cooking. When a frozen turkey comes into contact with high temperature oil it causes lots of steam. The steam can make the oil boil over and catch fire. 
  • Keep a Fire Extinguisher & Pot Holders Nearby - make sure you have a fire extinguisher and well-insulated potholders nearby since the lid, sides and handles get insanely hot and you could end up with harsh burns if not careful.
  • Keep Others Safe - never let children or pets near the fryer when in use or after use as the oil can remain hot for hours.

SERVPRO of Park Cities wishes you and your family a safe and happy Thanksgiving!

Here to Help Businesses in Park Cities

11/2/2021 (Permalink)

List of SERVPRO commercial services SERVPRO of Park Cities offers commercial services.

If you’re a business owner in Park Cities, we are right down the street and ready to help if disaster strikes. There are natural disasters and human disasters – both of which can cause fire, water, or mold damage. Whether the job is big or small, our team will make it "Like it never even happened," so you can get your business up and running as soon as possible. When disaster strikes, you can depend on SERVPRO of Park Cities.

Even though we have 50 years of experience in disaster recovery - we also provide deep cleanings that will keep your tenants happy and healthy. Regular cleanings of both your carpets/floors and air duct systems can save you time and money. Our team of professionals are specially trained in removing everything from difficult stains and bad smells to graffiti and biohazard cleanups.

We're right down the street and always here to help, 24 hours a day, 7 days a week. 

Special Storm Services

11/2/2021 (Permalink)

Roof Damage Proper tarping can help minimize damage from storms.

SERVPRO of Park Cities has handled large scale storm events such as hurricanes, tornadoes, floods, and polar vortexes in the DFW area.

One of the ways we've helped home and business owners is with our roof tarping and board up services. When a storm or other emergency leaves you open to the elements, you must act quickly to help prevent further damage and protect your home’s interior.

If you experience roof damage from a storm or other emergency, SERVPRO of Park Cities can help address the damage quickly to avoid further exposure to the elements. 

Our Disaster Recovery Teams can respond quickly because we have a network of storm teams strategically positioned across the country ready to respond 24/7, 365 days a year. 

Merry and Bright without the Fright

10/31/2021 (Permalink)

candles with books Practice caution with candles when decorating for the holidays.

Christmas items are already in stores and people are getting the decorating bug. As you start brightening up your home and yard, make sure you stay fire-safe. Here is some pre-winter wisdom to keep in mind:

Candles give a room a cozy vibe and smell delicious, but proper usage is key to keeping them safe. Be sure they are on a stable surface with plenty of ventilation and that they aren't near anything flammable such as dried flowers or paper decorations. Battery powered candles are also a great option!

If you love a live Christmas tree, you have to keep it well watered to avoid dry branches which can easily catch fire. It's also important to unplug the lights when not in use or have them set up on a timer to automatically shut off.

Before you get the fireplace going, have your chimney inspected and make sure your smoke detectors work. Don't let the fallen leaves pile up too much, especially if there is a dry spell.

We hope your holidays are hassle free, but should you experience any fire or smoke damage, SERVPRO of Park Cities is here to help. Call us at 214-522-3000.