Recent Posts

Smoke and Soot

11/23/2020 (Permalink)

A bedroom that has been on fire. Our SERVPRO team can remove the visible signs and invisible odors from fire.

Once the flames have been extinguished, you’re left to deal with the smoke and soot that remains.  Both are very invasive and can penetrate walls, furniture, clothing and other porous surfaces causing damage and leaving an odor behind.

Smoke can actually flow around plumbing systems and compromise the infrastructure of your home or business. It tends to rise and can cause damage to ceilings, second-stories and attics that may not be very visible. Our professionals know how to find the different types of smoke and thoroughly clean to eliminate them.

There are two different types of smoke, which mean there are 2 different types of residue left behind. wet and dry. Before restoration begins, we test to determine what we are dealing with so that the best cleaning process can be used.

Wet Smoke – Plastic and Rubber - Low heat, smoldering, pungent odor, sticky, oily. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood - Fast burning, high temperatures, heat rises, therefore, smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire - Virtually invisible, discolors paints and finishes, extreme pungent odor. 

We certainly hope you never have to deal with fire damage, but we are here to help if it happens. We have the equipment, expertise, experience and empathy to restore your property so that it looks and feels "Like it never even happened."

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 214-522-3000

Psychrometrics = Science of Drying

11/20/2020 (Permalink)

Industrial Fans in a Room There is a science to dealing with water damage.

At SERVPRO of Park Cities, our professionals use “psychrometrics” or the science of drying to handle water damage.

Many factors affect the drying process such as humidity, moisture movement within materials, the influence of temperature and air circulation. Wet homes and buildings can dry naturally but it helps to “speed up mother nature” to avoid any secondary damages that occur during that process.

Our tools and equipment allow us to reach hard to see spaces inside walls to accurately assess total moisture levels throughout the building. We have high powered fans to increase air circulation and remove humidity from the air. Even with professional nudging, the drying process can take several days and homeowners often have to temporarily relocate if the damage is significant.

That’s why SERVPRO has developed DryBook - a proprietary tool that provides real-time documentation and updates.  Customers use the mobile application to get real-time updates on their restoration.

The bottom line? Your local SERVPRO, SERVPRO of Park Cities, Professionals have the training and equipment to help make water damage "Like it never even happened."

We Love Happy Customers

11/17/2020 (Permalink)

Text on a Background Happy Customers Make US Happy Too

Dealing with any kind of property damage is extremely stressful, so we strive to make the process as easy and stress free as possible. Our number one goal is to please our customers, no matter what the job is. Here are some quotes from real customers about the service they received from SERVPRO:

"I needed my air ducts cleaned and with just a call, Billy scheduled everything so fast and easy for me. Great people, very professional! A big shout out to Memo and his team, they handled everything great. I am calling them soon to clean my carpet cleaning too."

"I found SERVPRO to be an excellent company when we discovered some recent water damage and needed some mold remediation. They were very thorough and efficient in their work, and they kept me informed of what they were doing and the progress of the project. Shannon was great to work with and I would strongly recommend him and his company."

"I’m so impressed by the work that SERVPRO of Park Cities has done. I feel such a sense of security knowing that they offer such a large selection of services when it comes to home restoration."

Juan and the team at SERVPRO of North Garland were a complete dream to work with during a very stressful time when we had a pipe burst in our attic and burst through the kitchen. They were responsive, prompt, so easy to communicate with, and caring. Their work was flawless and I highly recommend their services.

Lightning Lessons

11/13/2020 (Permalink)

Lightning strike by a residence. Lightning can be dangerous to you and your property. Know what to do in a storm.

Lightning can be unpredictable, increasing risk of electrocution or damage. Here are a few lessons to keep you safe from the storm. Remember, if you can hear thunder then you’re close enough to be struck by lightning.

Rain isn’t actually required for lightning to occur – a storm's footprint is larger than just the rainfall and lightning can strike as far as 10 miles away.  

Lightning can also happen in the absence of thunder. Technically there is thunder - but it's so far away that people don't hear it. This is known as "heat lightning" and usually means the storm is headed your way so it's best to take precaution. 

IF someone is struck by lightning, they will survive more often than not. However survivors often have long lasting effects. Lightning strike victims carry no electrical charge and should be attended to immediately.

Most lightning deaths and injuries occur when people are caught outdoors - if you're outside when a storm approaches, find shelter in a sturdy building or car. Do not take shelter in small sheds, under isolated trees, or in convertible automobiles. If you are in a car - make sure you aren't touching any metal from the car.

The pipes in your home can conduct electricity - as well as water. Many houses are grounded by rods and other protection that conduct a lightning bolt's electricity harmlessly to the ground. Even so, you should never get in the bath or shower during a storm.

Lightning causes power surges, so unplug appliances and other electrical items – especially computers and televisions.

SERVPRO of North Garland can help you recover from any storm damage - and we are available 24/7. 

Fire Stinks!

11/6/2020 (Permalink)

Smoke and a woman holding her nose. There's nothing good about fire damage - it just stinks.

Recovering from fire damage has many layers and steps, so our fire mitigation team follows the protocols from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). Many people don’t know that there can be water and chemical residue from the firefighting and no matter how untouched your dwelling looks surface cleaning and damage restoration, the unmistakable odor of smoke and other combusted building materials can linger.


HVAC systems can spread and retain odor-bearing particles. If vents are open during the fire or fire residue cleaning efforts, the odors drift far from the origin site. Our goal is to eliminate the source of the odor (no matter how small the particles) rather than covering them up. Thermal foggers recreate the conditions of the fire to disperse heated chemicals that attach to the granular bits and neutralize the smell. We also use hydroxyl generators or ozone machines as another way to attack the odor problem at a molecular level. Enzymatic products can help with organic soiling and smells.

Rely on the team at SERVPRO of Park Cities to eliminate all evidence of fire damage – including (and especially) the smoky odors. We will do everything we can so that it looks and feels “Like it never even happened.”

Facts About Floods

11/6/2020 (Permalink)

Dallas Skyline with Flood Floods can happen quickly.

According to the National Weather Service (NOAA). "Approximately 75% of all Presidential disaster declarations are associated with flooding." On average, floods cost $3.5 billion in annual losses in the US, and commercial flood claims average more than $75,000 (NFIP).

There are many different kinds of floods that cause water damage to homes and businesses. These include:

  • Flash Flooding
  • River Flooding
  • Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
  • Snow and Ice Melt
  • Dry Wash (Caused by heavy rainfall in dry areas)
  • Dam Breaks/Levee Failure

Unfortunately, even people who do not live in flood-prone areas  may become victims at some point. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. 

In Dallas, we have dry climate, clay heavy soil (slow to absorb water), and a tendency for severe storms (high amount of rainfall in a small-time frame) all of which can lead to flooding and subsequent water damage.

If catastrophic water damage happens to you, SERVPRO of Park Cities professionals can help! We can help you prepare ahead of time with an Emergency Ready Profile (ERP), or respond to any size disaster to begin cleanup and restoration to get your home or business back to normal as soon as possible. 

SERVPRO of Park Cities professionals are ready to help make it "Like it never even happened."

Trees and Storms = Possible Flood Damage

11/4/2020 (Permalink)

Tree that has fallen in a yard. Keep trees properly trimmed to minimize storm damage.

Big windows are great for letting natural light into a room and trees in your yard provide much needed shade. But the combination of them in a bad storm can cause lots of damage. If a tree splits or a limb breaks and falls through a window, water can get in and cause damage to your floors and furniture. SERVPRO of Park Cities offers comprehensive support for homeowners facing flood damage.

Our team will arrive as quickly as they can with the equipment to begin extraction and drying. We also have licensed contractors to board up windows or other compromised walls to prevent further damage. We will remove the fallen tree and anything that cannot be restored

Keep our number handy – (214) 522-3000 because the faster we receive the initial call, the faster we begin mitigation. It’s also a good idea to keep your trees trimmed properly to avoid weak points that are more susceptible to breakage. When a storm blows in, close the curtains, blinds or shutters to minimize the broken glass that can get in your house if the window breaks. Remove anything that you can from the floor to avoid further water damage and use towels to soak up what you can until we get there. A flooded home requires professional restoration services and SERVPRO of Park Cities is available 24 / 7 to help.   

Dry-Ice Blasting for Fire Damage

11/4/2020 (Permalink)

SERVPRO worker cleaning office space. Dry-ice Blasting is an environmentally friendly way to remove smoke soot.

Here at SERVPRO of Park Cities, we have 50+ years experience helping large and small commercial properties recover from fire damage. We have a variety of techniques we employ depending on the building and situation. One of these is referred to as Dry-Ice Blasting (also called CO2 Blasting, or Dry Ice Dusting)

What is Dry Ice Blasting (Cleaning)?

Dry-ice blasting uses compressed air to accelerate frozen carbon dioxide (CO2) "dry ice" pellets in order to create mini-explosions to lift the undesirable item off the underlying substrate. In the case of fire damage, we are blasting away smoke soot, vaporized synthetic resins and char.

What makes this a popular method is that it is environmentally responsible and contains no secondary contaminants. It doesn’t leave behind any substance other than what has been removed which is then vacuumed or swept up. It’s non-abrasive and non-conductive and can be used without damaging active electrical or mechanical equipment. In most cases, items won’t need to be disassembled because it finds its way into small spaces between parts. Disassembly and reassembly are time consuming so dry-ice blasting can reduce downtime so you can return to business quicker.

Our goal is to put things back together so that it looks and feels like “it never happened.” If you experience fire damage, SERVPRO of Park Cities can dry-ice blast away the damage and remove odors to get you back on track.

If your business needs help with fire damage, give SERVPRO of Park Cities a call at 214-522-3000

Hassle Free Holidays

11/2/2020 (Permalink)

A Christmas tree and fire extinguisher Keep holidays hassle-free with these fire safety tips.

As we head into holiday season, the temperature drops and we start to spend more time indoors. We decorate with lights, cook big meals, burn fall scented candles and eventually turn on the heater when it gets cold enough. These things increase our holiday spirit – but they also increase the chance of a home fire.

We’ve got some winter wisdom for you to stay safe from fire:

Heed the Heaters:

  • If using portable heaters, make sure they are in good working order with no frayed cords.
  • Place them at least 3 feet away from anything combustible, such as paper, clothing or blankets.
  • Don’t leave them on when you leave home alone or while you sleep – heaters should always be monitored.

Contain the Candles:

  • Keep candles in sturdy containers that cannot be easily knocked over and make sure the flame isn’t close to something that could ignite.
  • Never leave a candle unattended and make sure to extinguish them before leaving the room.
  • Consider using battery operated candles to reduce your risk even further.

Tend the Tree:

  • If you put up a live Christmas tree, make sure you keep it well watered at all times.
  • Always unplug lights when not in use, or have them set up on a timer to automatically turn off.
  • Keep trees away from heat vents and other heat sources.
  • Make sure your tree stand can hold your tree securely so that it doesn’t fall.

Preventative measures such as having your chimney inspected and making sure your smoke detectors are working are also important winter prep-steps.

If you experience a fire at your home this winter call SERVPRO of Park Cities anytime at 214-522-3000.

Spot the Signs of Water Damage

10/30/2020 (Permalink)

water pooling on a living room floor It's important to spot the signs of water damage.

"Drip, drip drip" – if you see, feel or hear this, it’s a sure sign of impending water damage. By the time a ceiling begins to actively leak, water could have been pooling in the attic making it a mold-risk. Knowing how to spot the signs early will save you money and time. Watch for these signs:

Wall Stains – Any brown, yellow or copper colored stains on walls or ceilings are a sure sign of water damage and could be the start of mold damage as well. Excessive moisture leads to peeling, cracking, or bubbling paint. If you find rust marks under a sink or on water heater, it doesn’t necessarily mean you have a current leak issue, but you will want to watch those spots or have them inspected. If you see black spots, it is likely mold and you'll need a licensed specialist to take care of it. SERVPRO of Park Cities has experience with mold testing and mediation.

Buckled Hardwoods – Floor-boards affected by water tend to have structural changes like buckling or cupping. It’s possible that they will feel spongy or soft when you step on a damaged board. These will  need to be replaced and the subfloor will need to dry as well.  

Discolored Linoleum – stains will appear after the floor has been exposed to water for a while. The linoleum will need to be removed, the sub floor will have to completely dry, and then you can replace flooring.

Odor – A musty odor can indicate both mold and a water damage. Mold can grow within 24-48 hours when provided with a source of moisture, so if you see any signs of mold in your home there is a good chance you have had a water damage.

Always check your water bill for changes as well. A sudden increase may indicate a leak somewhere inside or outside the house.

An insurance industry leader revealed that water damage accounts for $1 billion in insured losses annually for homeowners and renters, with claims averaging more than $10,000 each.

Thankfully, the team of experienced professionals at SERVPRO Park Cities can provide professional water damage cleanup, remediation, restoration and reconstruction services. Call us for 24-hour emergency services at 214-522-3000.