Recent Why SERVPRO Posts

Happy Customers Make Us Happy

1/31/2022 (Permalink)

person holding a sticky note Our ultimate goal is customer satisfaction.

There is nothing better than knowing you've made a difference for someone - especially when you're able to help a family after damage to their home. Below are a couple of customer reviews from Google.

N. Pereida shared....

This Company has hard workers committed to meeting the needs of its customers during the most difficult time. A winter storm for us did in our kitchen and flooring. They were responsive to our needs and helped us address remodeling needs while we were working on the damaged kitchen and flooring. Lets just say that the flooring and staircase update was and is amazing. Very pleased. Juan Zelaya championed this project to a very successful and beautiful outcome.  

R. Burton shared...

I had the opportunity to work with SERVPRO Park Cities last week after having 2 pipes burst during the winter storm, causing flooding most of downstairs. Joey and his crew were the first to come out and assess everything, and they were great! A couple of days later, James came out with his crew and they were just as great! These guys are very knowledgeable in their business. They showed me damages, meter readings, etc and explained why they were positioning fans and dehumidifiers here and there. SERVPRO was a USAA referral and I was extremely satisfied with the work performed at my home. The level of professionalism displayed was above excellent! My home is dry and ready to rebuild thanks to the Park Cities SERVPRO team!

We don't always get it right - but we always do our best. Call us at 214-522-3000 if you are facing water, fire or storm damage. 

Honoring First Responders

11/16/2021 (Permalink)

First Responder logo SERVPRO is dedicated to honoring First Responders

One of the reasons we love being part of SERVPRO is our association with the First Responder Bowl. We know the importance of a quick response - so it's only fitting that our organization highlights local heroes who are first on site to help people in disastrous situations.  

First Responders are humble selfless servants that place everyone's needs before their own. These are individuals that sacrifice their life, health, and time with their families to serve the people in their communities. They often are coming out of an emergency situation just as SERVPRO is going in. 

Every year, SERVPRO does the "Honor a Responder" program where franchises can submit local heroes in hopes that they will be chosen the First Responder of the Year. Winners are honored at the annual First Responder Bowl in December. It's a great way to show our roots are local and our coverage is global. 

The game is a couple of months away, but our respect for all First Responders is year-round.

Ten Reasons to Choose SERVPRO of Park Cities

10/24/2021 (Permalink)

SERVPRO vehicles We're faster to any disaster in Park Cities.

We know you have a choice when dealing with restoration companies. And we want to make sure you know why SERVPRO of Park Cities should be your first call when dealing with fire, water, storm or mold situations. 

1. We’ve been dealing with disaster recovery for over 50 years.

2. We have the experts and equipment needed to deal with the details of restoration.

3. We're faster to the disaster.* It's our policy that within one hour from notice of loss, we will contact you to arrange for service. And within 4 hours - we will be on site to begin mitigation if necessary. 

4. We're thorough and we pretest. This allows us to determine the extent of the damage which allows us to treat only the affected area to reduce job costs, restoration expenses and disruption.

5. We can help you with an Inventory Analysis - is a detailed record of all your belongings which is conducted prior to any disaster. This reduces the time needed to build your itemized room-by-room loss inventory for insurance claims.

6. All of our records, notes and photos are kept online, facilitating faster knowledge transfer to your insurance company.  

7. We answer the phone 24/7. Emergencies don't wait for working hours - so we don't. Someone is always on call to answer the phone when you call. If they miss it, they'll call you right back.

8. We have the capability to manage both small and large losses. Whether it's a room in your home - or a multi-family unit where everyone was affected, we have the crews and equipment needed to help. 

9. While we are one of thousands of franchises, all of us are required to maintain a professional appearance in uniform, equipment, vehicles and cleaning methods. 

10. We have relationships with all major insurance providers (and many small ones too) so that we already know the requirements and approved costs associated with different types of damage.

Whether it's your home or business that's affected - SERVPRO of Park Cities will make it "Like it never even happened."

Mold Means Mitigation & We Can Help

10/24/2021 (Permalink)

A worker cleaning mold. Proper handling of mold is essential to minimizing damage.

At least 45 million buildings in the United Stats have unhealthy levels of mold. (Moldy, 2017)

It doesn’t take much for mold in the home to become a nightmare. Not only does it damage the structural integrity of a building, but it’s also associated with numerous health problems, including infections and allergies. 

Managing mold issues can be just as tricky as finding it. We are professionally licensed to handle these situations and use proven technologies to conduct a thorough inspection and damage assessment.

Once we understand the extent of the damage we begin remediation services, starting with containment to avoid further spread. We will seal off the room(s), disable HVAC systems and if necessary, bring in negative air chambers.

Filtration is next – our HEPA vacuums are powerful “air scrubbers” to remove microscopic spores from the air. If necessary, we will remove and properly dispose any mold-infested porous materials that cannot be saved.   

Once all the mold has been removed, it’s time to restore and replace. Depending on the level of mold damage, drywall, subfloors, carpets and other building materials may need to be replaced. Our team has the capability to handle putting it all back together so it feels "Like it never even happened."

If you suspect mold in your home, call SERVPRO of Park Cities now at 214-522-3000.

Here to Help

4/28/2021 (Permalink)

Black and White Photo of Neighborhood. SERVPRO of Park Cities is here to help.

Damage doesn’t discriminate and can happen at apartments, condos, homes, daycares, churches, office buildings, warehouses and even airports. Water, fire and mold have no standards when it comes to affecting a space – but we do.

When you choose SERVPRO of Park Cities to help with your disaster you can be confident that our team will make it “Like it never even happened.”

We start with a thorough assessment of damage – including testing for mold or asbestos so that we maintain a safe work environment as we begin restoration.

Billy Walker, our Production Manager is often the one who initially scopes a project. He has 20+ years’ experience in the industry and has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Carpet Cleaning, Fire & Smoke Restoration, Carpet Repair & Re-installation, and the Commercial Drying Specialist Certification. He also holds a Mold Remediation Contractor License with the Texas Department of State Health Services. Don’t be fooled by his calm demeanor – Billy is very serious about following protocol and using the utmost care care when working on a project.

All projects will have an experienced Crew Chief managing the work and 1-4 technicians to support him or her (YES we do have a female Crew Chief!!)

Communication is extremely important and we keep customers informed through each step of a project. We’re also experienced in communicating with insurance companies and often help our customers navigate the claims process. Several large carriers have SERVPRO of Park Cities as a preferred vendor for both clean up and reconstruction. We have an entire team of people who can rebuild after damage – including flooring, drywall, paint, installation, etc.

Our attention to detail and quality assurance extends throughout an entire project. From the pack-out to the punch-list, SERVPRO of Park Cities is truly here to help.

40 and FABULOUS

3/25/2021 (Permalink)

SERVPRO team standing together. Our SERVPRO of Park Cities family!

SERVPRO of Park Cities has been serving the surrounding communities for 40 years. Through experience and compassion, we have helped hundreds of home and business owners here in Park Cities and throughout Dallas recover from disasters. We aim to deliver the highest possible standard of professionalism and safety and pride ourselves on honesty and hard work.

As part of the SERVPRO family – we are one of 1800 franchises that benefit from incredible experience, ongoing training and access to innovation and information. We have relationships with large and small insurance companies so that your policy claims are handled efficiently and worry free. And we were just named a Top 10 overall franchise system in the nation by Entrepreneur Magazine’s Franchise 500 list.

We’re family owned and operated and strive to treat our teammates and customers as though they are part of this family too. We believe that working hard and working together to serve our Park Cities neighbors has been an excellent way to spend the last 40 years and we look forward to 40 more.

Teamwork at SERVPRO of Park Cities

2/19/2021 (Permalink)

servpro vehicles in snow Working together to tackle the big stuff.

SERVPRO of Park Cities has been working around the clock to help customers dealing with water damage from the February snow and storms. One of the great things about SERVPRO as a company is the support we receive from headquarters when things are overwhelming. With thousands of customers across DFW needing help - we've activated the SERVPRO Storm Response - which is when unaffected franchises send staff and equipment to help in markets that need additional support. 

To date, we've had over 50 franchises outside of DFW join forces with the local franchises to expand our combined abilities to help people in our communities.

We are thankful to serve the Park Cities community and we are thankful that our corporate community serves us.

Happy New Year Park Cities!

1/27/2021 (Permalink)

Green background with SERVPRO logo and Happy 2021 Banner. The start of the year is the perfect time to do maintenance on your home. Here are 5 must-dos for our Park Cities neighbors.

We’re nearly a month into 2021 and the start of the year is the perfect time to give your home or office an in-depth overview to assess any potential risks and prepare for the year ahead.

Accidents happen and SERVPRO of Park Cities is here to help our neighbors recover from any size disaster. But being a good neighbor also means sharing information – so here are 5 maintenance must-dos to kick of the new year.

  • Give your gutters a good onceover to make sure they are clean since clogs can trap moisture and lead to leaks.
  • Test smoke alarms, carbon monoxide detectors, and fire extinguishers to make sure they are working. Now is a great time to develop a Family Escape Plan as well.
  • Prevent leaks and odors by cleaning the garbage disposal – grind several ice cubes, then flush with hot water and baking soda.
  • Inspect the roof for missing, loose, or damaged shingles and leaks.
  • Call SERVPRO of Park Cities to get a free Emergency Readiness Assessment for your home or office. Our experts will check for concerns and help build a resource plan for managing potential emergencies.

Your neighborhood restoration experts are here if you need us – call SERVPRO of Park Cities at 214-522-3000.

We Love Happy Customers

11/17/2020 (Permalink)

Text on a Background Happy Customers Make US Happy Too

Dealing with any kind of property damage is extremely stressful, so we strive to make the process as easy and stress free as possible. Our number one goal is to please our customers, no matter what the job is. Here are some quotes from real customers about the service they received from SERVPRO:

"I needed my air ducts cleaned and with just a call, Billy scheduled everything so fast and easy for me. Great people, very professional! A big shout out to Memo and his team, they handled everything great. I am calling them soon to clean my carpet cleaning too."

"I found SERVPRO to be an excellent company when we discovered some recent water damage and needed some mold remediation. They were very thorough and efficient in their work, and they kept me informed of what they were doing and the progress of the project. Shannon was great to work with and I would strongly recommend him and his company."

"I’m so impressed by the work that SERVPRO of Park Cities has done. I feel such a sense of security knowing that they offer such a large selection of services when it comes to home restoration."

Juan and the team at SERVPRO of North Garland were a complete dream to work with during a very stressful time when we had a pipe burst in our attic and burst through the kitchen. They were responsive, prompt, so easy to communicate with, and caring. Their work was flawless and I highly recommend their services.

Call Us for Mold Issues - Here's Why:

10/30/2020 (Permalink)

Man Looking at Mold Damage to Walls Mold Should Be Addressed Immediately

Got Mold? Call SERVPRO of Park Cities.

Mold restoration damage in US homes cost approximately 73 billion dollars a year. It doesn’t take much for mold to turn into a disaster inside your home. It eats away at materials like carpet, drywall, wall studs, ceiling tiles and left unchecked, it can lead to the collapse of walls, floors or ceilings. Mold is also known to cause health effects so it should be addressed immediately.

SERVPRO of Park Cities knows how to properly manage mold issues. We use proven technologies to conduct a thorough inspection and damage assessment. Once we understand the extent of the damage we begin remediation services, starting with containment to avoid further spread. We will seal off the room(s), disable HVAC systems and if necessary, bring in negative air chambers.

Filtration is next – our HEPA vacuums are powerful “air scrubbers” to remove microscopic spores from the air. If necessary, we will remove and properly dispose any mold-infested porous materials that cannot be saved. We do use antifungal and antimicrobial treatments as well. We use a variety of cleaning techniques to completely clean your belongings, and eliminate any odors from the damage.  

Once all the mold has been removed, it’s time to restore and replace. Depending on the level of mold damage, drywall, subfloors, carpets and other building materials may need to be replaced.

Why call SERVPRO for mold issues? We’re licensed to properly manage the removal and restoration processes. We are the trusted partner for many insurance companies and can also help you navigate the insurance claim process. Our goal is to leave your home feeling "Like it never even happened." If you suspect mold in your home call SERVPRO of Park Cities now at 214-522-3000.

Top 5 Reasons to Use SERVPRO of Park Cities

10/28/2020 (Permalink)

SERVPRO vehicles SERVPRO of Park Cities is Ready to Help

We know you have a choice when it comes to who you work with. We have over 50 years of experience helping people and companies recover from disaster. That has given us lots of time to refine our processes and capture learnings. We pride ourselves on customer service and are proud to offer these 5 differentiators.

Timely Response

We’re “faster to any disaster” – which means that within 1 hour of notifying us of your situation, we will contact you to set up service and promise to be there no later than 4 hours to begin mitigation services.

Restore vs. Replace

Our goal is to put things back together so it feels “Like it never even happened,” which means we want to preserve as much as we can instead of discarding and replacing. We do this to help keep your costs lower and to make sure you don’t lose the important things.

Good Form(s)

We have several resources to help expedite the claims process including Inventory Analysis Forms, Room-By-Room Loss Reports, and your personalized Emergency Readiness Plan (which is free and should be done prior to any disaster recovery) We also have online access to all of this which makes it easy to transfer to all involved parties.

Always On

Our experts are ready to take your call 24 hours a day, 7 days a week so we can get to work as quickly as possible in order to minimize loss, downtime and expense.

Local Service with National Support

SERVPRO of Park Cities is one of 1700 franchises in North America. When you work with us, you get all the benefits of a large corporation along with local expertise and neighborly know-how.

We hope you never have to deal with disaster, but are ready to help if it strikes. We're SERVPRO of Park Cities and we are here to help.

Park Cities SERVPRO Offers Mold Remediation Services

5/1/2020 (Permalink)

SERVPRO employee in a hard hat inspecting a crawl space with a flashlight Here to Help

Summary: SERVPRO of Park Cities remediates mold issues and restores the area to normal, natural mold levels that are safer and more healthy.

Mold is present almost everywhere. Microscopic mold spores float along in the air and can enter a house through windows, doors, and HVAC systems. Clothing and pets also transport mold. Mold can begin to cause health effects when spores are exposed to moisture and grow into colonies.

Homeowners should beware of restoration businesses that guarantee to remove all mold since it is technically impossible to remove every spore of mold from a home or business. However, mold colonies can be remediated, and the moisture that causes colonies to form can be addressed.

Five Common Types of Mold

  1. Cladosporium

Often found on dead or live plant material, this type of mold lives both outside and inside homes. It is usually dark green, brown, or black in color. It grows on damp wallpaper, HVAC insulation, wet carpet, and acrylic painted walls.

  1. Trichoderma

Trichoderma is most commonly found in forests, wood, and soil. It can make its way into the home, especially where water damage has occurred. This type of mold can also be brought indoors by way of surfaces that come in contact with it outdoors before entering the home, such as clothing, shoes, and pets.

  1. Penicillium

While some species of Penicillium have greatly benefited the world, this fungus can have health effects if found in large quantities in the home. Penicillium can be found growing on fruits and vegetables or living on walls, carpets, or furniture. This mold species is often easy to identify since it can be either yellow, green, or blue in color.

  1. Stachybotrys Chartarum

More commonly known as “black mold,” mold growth from this type of fungus is often found in HVAC systems and other areas with consistent moisture. It can be either green or black in color and has an identifiable musty smell that can lead homeowners to growing colonies.

  1. Aspergillus

High humidity levels can cause this common type of mold to be found in the home. One variety of Aspergillus called Aspergillus fumigatus is often found in pillows.

While these five types of mold are some of the most common, there over 10,000 different species of mold.

Most people are not bothered by exposure to mold spores, but a small percentage experience health effects. If there are large mold colonies growing in a home, the homeowner may want to bring in a mold remediation specialist for mitigation services that will restore more normal mold levels.

Before mold remediation can begin, any sources of water or moisture must be addressed. According to the Texas Department of State Health Services, “Mold thrives in continuously wet conditions and can start to grow within 24 hours after a flood.” If the water damage or moisture buildup is not resolved first, the mold may return. Because mold spores thrive on moisture, homeowners need to remember that even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45%.

A qualified restoration company understands the science behind mold and mold growth, and a skilled team has the training and expertise to remediate mold colonies in a home or business. The technicians at SERVPRO of Park Cities are the experts in mold mitigation and remediation. As IICRC certified professionals, they are trained to target and resolve any mold outbreak. The team includes an Applied Microbial Remediation Specialist, a Water Damage Restoration Technician, and an Applied Structural Drying Technician.

While every scenario is different and requires a unique solution, the general mold remediation process proceeds as follows:

  1.   Emergency Contact
  2.   Inspection and Mold Damage Assessment
  3.   Mold Containment
  4.   Air Filtration
  5.   Removing Mold and Mold-Infested Materials
  6.   Cleaning Contents and Belongings
  7.   Restoration

Because of the integral role water plays in mold colony growth, the initial focus is to stop the source of water feeding the mold. Then, SERVPRO isolates the affected area using a negative air pressure chamber. The team engages in ongoing mold remediation training and invests in the latest equipment to better serve clients.

For more information about mold remediation, call SERVPRO of Park Cities at (214) 522-3000.

Keeping Children Safe and Healthy in the Daycare Learning and Play Space

3/26/2020 (Permalink)

Two SERVPRO employees standing outside the SERVPRO van Here to help

Summary: SERVPRO of Park Cities shares simple steps to help prevent the spread of infectious diseases at daycare centers.

  • Dr. Vincent Iannelli, a board-certified pediatrician and fellow of the American Academy of Pediatrics, comments about the health and wellness of children in daycare, "Young children who are in daycare very often get frequent upper respiratory tract infections, including colds and secondary ear infections. In fact, experts estimate that the average child gets six to eight viral upper respiratory tract infections each year."

Pediatrician Dr. Henry Ukpeh confirms that it is not unusual for toddlers just starting group childcare to get sick more frequently. They may develop as many as eight to 12 colds in the first 12 months of daycare. This is because daycares are, in his words, "the perfect environment for the transmission of viruses."

Dr. Vincent Iannelli also states, "Fortunately, the longer that kids are in daycare, the fewer infections they usually get. And by the time they start kindergarten, children who were in daycare seem to get sick much less often than children who weren't in daycare."

These considerations are essential in light of the recent declaration of a state of emergency in the United States concerning the infectious disease coronavirus or COVID-19.

COVID-19 in the News

Reports of the rise of a strain of the Coronavirus, COVID-19, have recently appeared in the news. What is COVID-19? COVID-19 is an infectious disease resulting from the severe acute respiratory syndrome coronavirus. The disease has spread around the globe beginning in 2019, resulting in the 2019–20 coronavirus pandemic.

Most cases present only mild symptoms, which include fever, cough, and shortness of breath. Some individuals have muscle aches, sputum, and sore throat, as well. Some cases do get worse and move into pneumonia and more severe illness. The infection is spread by respiratory droplets, usually from coughing. Once a person has been exposed to COVID-19, the appearance of symptoms is, on average, approximately five days.

SERVPRO of Park Cities recommends that everyone take protective measures to protect themselves and others by following precautions offered by the CDC: Wash hands often with soap and water for at least 20 seconds or use hand sanitizer. Avoid close contact with people who are sick. Avoid touching the eyes, nose, and mouth with unwashed hands.

Seek medical attention if symptoms consistent with those of COVID-19 arise. Stay home if sickness occurs. Cover the nose and mouth with a tissue when coughing or sneezing. Wear a facemask if one becomes sick. Clean and disinfect surfaces that are touched frequently.

Daycare Specific Health Strategies

What can daycares and parents do to promote a healthy environment in light of COVID-19 and other infectious diseases such as the flu or a stomach virus?

A simple and efficient path to promote learning and play space health includes the following items.

  1. Encourage hand washing with real soap for at least 20 seconds.
  2. Put hand sanitizer in numerous stations around the facility for daycare workers and older children.
  3. Provide disinfectant wipes for workers to wipe down items and surfaces such as toys, tables, chairs, learning stations, inside recreational areas, outside playground equipment, and other frequently touched items or surfaces.
  4. Workers may wear disposable gloves when needed and appropriate. 
  5. Remind parents and workers of daycare sickness policy.
  6. Coordinate with the facility cleaning team regarding special measures to be taken during flu and cold season or during periods of significant increase in sickness.

These measures are very basic, yet they go a long way to keep learning and play spaces healthy and happy.

When is it time to call in a professional cleaning service to clean, disinfect, and sanitize the facility?

It is always prudent to be proactive. It can never be too early to seek advice from a cleaning professional to address daycare facility health and hygiene. An outbreak of the flu or an aggressive stomach virus could result in the illness spreading through the daycare. If the facility were to shut down for a week or two, the impact on the families of the children and the workers could be difficult to manage.

A qualified cleaning professional can provide prevention strategies for a daycare, as well as for a business, school, nursing home, or church. SERVPRO of Park Cities has a reputation as the industry leader for water and fire damage restoration and disaster recovery. The SERVPRO team also specializes in commercial and residential cleaning at a level that excels above other cleaning services. Using advanced cleaning technologies, tools, and techniques, the SERVPRO experts clean to the most thorough standard. Following CDC guidelines, they use only safe, hospital-grade cleaning solutions that kill germs and bacteria.

When SERVPRO visits a daycare or nursery environment to address germs and infection, they offer a comprehensive solution that includes disinfecting all floors and flat surfaces. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste.

SERVPRO can make any daycare look, smell, and feel clean and fresh while also making it a sanitary and safe environment for both children and workers. Most people think of a flooded basement, a sewage spill, a fire, or disaster recovery when they think of SERVPRO. But, the professionals at SERVPRO have been delivering deep clean and regular maintenance for daycares, businesses, churches, and homes for years. They are the pros who know how to serve.

For more information about cleaning services, call SERVPRO of Park Cities at (214) 522-3000.

SERVPRO through out History.

2/14/2020 (Permalink)

A historic black and white photo of a SERVPRO professional and customer in front of an original franchise car. SERVPRO has and will continue to offer innovations in home restoration for more decades to come.

Many times when disaster strikes the home the biggest question we are left with is “What do I do next?” This is where SERVPRO comes in. When you are unaware of what kind of action to take in these situations SERVPRO can help guide you to the correct solution. SERVPRO offers time sensitive consultations where our professionals can get a good idea of the extent of damage done as well we what will be required to begin mitigation.

  SERVPRO offers 50+ years of professional experience with each franchise being owned and operated individually. SERVPRO of Park Cities first opened its doors in 1997. For over 20 years, it has been our pleasure to serve all of the cleanup and restoration needs of the Park Cities area. Throughout the years, both our professionals and services have grown in their expertise and knowledge. Our employees are certified experts in all realms of the restoration world, you couldn't ask for a better team when it comes to the care of your home or commercial property. Our services now span from water and fire restoration to biohazard cleanups and air duct cleanings. We are ready, at a moments notice, to help the community in a variety of ways with an amazing team of highly trained professionals. To better understand the range of ways SERVPRO can serve you, check out our list of services:

Restoration Services

  • Fire, Smoke & Soot
  • Water Removal
  • Mold Removal
  • Dehumidification
  • Catastrophic Storm Response
  • Move Outs
  • Contents Restoration
  • Electronics and Equipment
  • Document Drying
  • Contents Claim Inventory Service

Cleaning Services

  • Air Ducts & HVAC
  • Biohazard, Crime Scene & Vandalism
  • Carpet & Upholstery
  • Drapes & Blinds
  • Ceilings, Walls & Hard Floors
  • Deodorization

For the last 20 years, the next 20 and beyond, SERVPRO of Park Cities is here to help with all of your restoration needs. Whether for a home or a business, consultation or emergency, call us anytime at 214-522-3000.

Be READY for the new year in Park Cities.

1/29/2020 (Permalink)

A SERVPRO professional providing a detailed explanation of services to a customer. Let the professionals help you be READY.

A new year means new beginning. It’s in these new beginnings that we need to remember to take care of the things important to us, and for a lot of people that includes their homes. When emergencies happen in your homes you’re left with very little options. SERVPRO offers some of  the leading services in the industry when it comes to home restoration.  Preparation is the best way to minimize the aftermath of any disaster. Double checking and securing at risk areas in your home is the first and most crucial step to dealing with these unfortunate events. 

While in the Winter season it’s critical to remember the importance of leaving the faucets running slightly. Check the plumbing in the home for cracks and breaks in any of the lines. Christmas decorations and trees should be stored and put away properly. Give SERVPRO of Park Cities a call so you can learn more about the Emergency Ready Plan. The ERP is a no cost assessment your local franchise can provide for any facility at the end of which they will leave you with a detailed plan on the most efficient way to get back to business. The information provided to you includes full comprehensive information about your facility including, emergency contacts, shut off valve locations, and priority areas. While you get an idea of what your first steps are to take, it’s important that you call someone to get help ASAP. SERVPRO comes with over 50 years of experience and can be a big asset especially since we have already familiarized ourselves with the facility. 

Whether its water damage, storm damage, fire damage, or even mold SERVPRO of Park Cities can help. Give us a call at 214-522-3000 to assist you with all your restoration needs. 

Taking care of mold the right way

10/29/2019 (Permalink)

Mold infested wall SERVPRO of Park Cities specializes in professional mold removal.

When there's a water intrusion, like a roof leak or a broken water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of Park Cities professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process. 

Step 1 - Call SERVPRO of Park Cities

The mold cleanup and restoration process begins when you call us, SERVPRO of Park Cities, at 214-522-3000. One of our representatives will ask a series of questions to help determine the necessary equipment, resources and personnel needed.

Step 2 - Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold grows best in dark, moist areas with a food source (drywall, wood, etc.), so the areas that promote growth in homes are often out of sight. 

Step 3 - Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Step 4 - Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO of Park Cities technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Step 5 - Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth. 

Step 6 - Cleaning Contents & Belongings

SERVPRO of Park Cities cleans your furniture, decorative items, curtains and any other items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings. We are also able to remove odors and deodorize using fogging equipment. 

Step 7 - Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. 

SERVPRO of Park Cities Professionals understand mold growth, and have the training and equipment to remediate mold in your home or business. Call us now if you suspect mold growth in your home at 214-522-3000.

Park Cities Professional Mold Removal

9/27/2019 (Permalink)

Mold Damage near the ceiling of of a commercial location, next to the exit sign. Mold damage can be hidden until it’s too late, SERVPRO is the professional when it comes to the process of mold removal.

When there's a water intrusion, like a roof leak or a broken water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of Park Cities professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process. 

Step 1 - Call SERVPRO of Park Cities

The mold cleanup and restoration process begins when you call us, SERVPRO of Park Cities, at 214-522-3000. One of our representatives will ask a series of questions to help determine the necessary equipment, resources and personnel needed.

Step 2 - Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold grows best in dark, moist areas with a food source (drywall, wood, etc.), so the areas that promote growth in homes are often out of sight. 

Step 3 - Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Step 4 - Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO of Park Cities technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Step 5 - Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth. 

Step 6 - Cleaning Contents & Belongings

SERVPRO of Park Cities cleans your furniture, decorative items, curtains and any other items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings. We are also able to remove odors and deodorize using fogging equipment. 

Step 7 - Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. 

SERVPRO of Park Cities Professionals understand mold growth, and have the training and equipment to remediate mold in your home or business. Call us now if you suspect mold growth in your home at 214-522-3000.

35th Annual Chamber Of Commerce Golf Tournament. SERVPRO of Park Cities

9/24/2019 (Permalink)

The Servpro table is set up on a golf course under a white tent with games and raffle items. SERVPRO of Park Cities getting involved in a local Golf Tournament.

This past Friday on 9/20/2019 SERVPRO of Park Cities, as well as many other local businesses, participated in the 35th Annual Garland Chamber of Commerce Golf Tournament. The team had the opportunity to set up a tent, where we hosted games, and had giveaways which the players won by entering a raffle. The SERVPRO team networked with many of the two hundred and six players that competed in the tournament that day and we even entered a team with four of our own members.

The impact the tournament had on our community outreach was significant as it connected us to many other businesses as well as their employees. Many of the players who visited the SERVPRO of Park Cities tent really enjoyed the snacks and refreshments that we offered with us hearing many times how we were their favorite stop of the day. The day ended with four happy raffle winners who took home golf themed gift baskets that were given away at the award ceremony. To learn more about us visit us at SERVPRO or give us a call at 214-522-3000.

Why SERVPRO is the Number One Choice for Water Removal

1/29/2019 (Permalink)

When someone is dealing with a water damage in their home or business the restoration company they choose will determine
not only the outcome of the damage, but also the length of the restoration process and any other possible issues that
can arise. The longer an area remains wet, the higher the risk of mold growth. Dealing with any type of mold in a structure
is a long and potentially costly process. It is of the upmost importance to have a restoration company that understands
time is of the essence when dealing with any type of emergency cleanup, this is where SERVPRO come sin.

Our SERVPRO of Park Cities professionals have years of experience in cleaning and restoring homes and businesses
after water damages. With our large range of equipment, from rapid air movers to dehumidifers, and along with the knowledge
of our expert professionals, we can have a saturated home dry in no time at all. We offer 24-hour emergency services, and can be out to your house within a matter of hours.

If you experience a water damage in your home or business call SERVPRO of Park Cities anytime at 214-522-3000.

When to Call the Mold Remediation Experts

11/5/2018 (Permalink)

When mold growth occurs in a home there are certain signs that will alert you to its presence. If you notice any of these signs it is important to call the mold remediation experts at SERVPRO immediately. Time is of the essence when it comes to your home and mold, so the sooner the remediation process can begin the better. Here are some mold symptoms to look out for in your home:

1) A bad smell - odor is usually the first sign you may have a problem with mold growth somewhere in your home. While it can be hard to pin down exactly what the smell is, if there are any out of place smells in your home that will not go away mold is a possible cause.

2) A water leak - if you have recently experienced a water damage, no matter how small, your home is now at risk for mold. Mold requires certain conditions in order to flourish, and moisture is one of the key components to growth. If you notice the humidity is high in your home, if you notice paint peeling, or any discoloration on the wall or ceiling, you may have a leak somewhere. A leak is always a potential source for mold, so it is important to stop any leaks as soon as you notice them.

3) Discoloration - along with signifying a leak, wall and ceiling discoloration can also indicate mold growth. Mold can grow on most organic materials, so even discoloration on the grout between your tiles can serve as an alarm for mold.

If you suspect a water damage or mold in your home please call us anytime at 214-522-3000.

Real Quotes from Real SERVPRO Customers

6/1/2018 (Permalink)

Dealing with any kind of property damage is extremely stressful, especially when mold is involved. At SERVPRO of Park Cities we understand just how difficult every job we arrive at can be for our customers, so we strive to make the process as easy and stress free as possible. Our number one goal is to please our customers, no matter what the job is. Here are some quotes from real customers about the service they received from SERVPRO during their mold remediation: 

"SERVPRO were professional, timely, and met all our expectations. I have been involved with 8 church projects for construction, repair, and cleanup. SERVPRO was the best."

"I found SERVPRO to be an excellent company when we discovered some recent water damage and needed some mold remediation. They were very thorough and efficient in their work, and they kept me informed of what they were doing and the progress of the project. Shannon was great to work with and I would strongly recommend him and his company."

If you suspect mold growth in your home, call SERVPRO of Park Cities anytime at 214-522-3000.

Taking Care of Mold, the Right Way.

5/21/2018 (Permalink)

Mold growth on textured plaster ceiling. Mold growth in ceiling tiles.

When there's a water intrusion, like a roof leak or a broken water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of Park Cities professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process. 

Step 1 - Call SERVPRO of Park Cities

The mold cleanup and restoration process begins when you call us, SERVPRO of Park Cities, at 214-522-3000. One of our representatives will ask a series of questions to help determine the necessary equipment, resources and personnel needed.

Step 2 - Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold grows best in dark, moist areas with a food source (drywall, wood, etc.), so the areas that promote growth in homes are often out of sight. 

Step 3 - Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Step 4 - Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO of Park Cities technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Step 5 - Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth. 

Step 6 - Cleaning Contents & Belongings

SERVPRO of Park Cities cleans your furniture, decorative items, curtains and any other items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings. We are also able to remove odors and deodorize using fogging equipment. 

Step 7 - Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. 

SERVPRO of Park Cities Professionals understand mold growth, and have the training and equipment to remediate mold in your home or business. Call us now if you suspect mold growth in your home at 214-522-3000.